Contact Us
Last updated 2026
Have a question about your photo, an order, or a refund? Here's how to reach EZpassportphoto — live chat for the fastest answer, or email if you prefer.
Live chat support
The fastest way to reach us for any question — an order, a photo issue, or a refund request under our money-back guarantee. Click the round chat button in the bottom-right corner of any page, or use the button below to open it now.
Email us
Prefer email? Write to us any time and a real person will get back to you.
ezpassportphoto@gmail.comEZpassportphoto is based in Melbourne, Victoria, Australia.
Refund requests filed through chat are typically reviewed and processed to your original payment method within 1–2 business days.
Want your photo deleted immediately instead of waiting for automatic deletion? Ask through chat and we'll action it right away.
For details on how we handle payment, refunds, and your photo data, see our Refund Policy, Terms & Conditions, and Privacy Policy.